~ Help Desk ~

We ship all products via United Parcel Service or the United States Post Office.

Order processing takes from one to three business days. Please add this time to your chosen delivery method to estimate the arrival date of your purchase.

We are not accepting international orders at this time.

Please note, you must provide a street address (not a post office box) for delivery.

Shipping Rates:

Order Type	Standard Shipping	Express Shipping
Jewelry Only Flat rate, regardless of number of pieces ordered	$5.00	$15.00
Glassware
1-3 pieces	$10.00	$20.00
4-6 pieces	$20.00	$30.00
7-9 pieces	$30.00	$40.00
10-12 pieces	$40.00	$50.00
13-15 pieces	$50.00	$60.00
16-18 pieces	$60.00	$70.00
19-21 pieces	$70.00	$80.00
22+ pieces	$80.00	$90.00
Glassware & Jewelry	See glassware rates above; jewelry ships free with any glassware order (must be shipped together)

Return and Exchange Policy

Exchanges:

>Damaged or defective items

If you receive a damaged or defective item, please e-mail Support to request return instructions and a Return Authorization Number.

In your message, be sure to include:

1. Your order number
2. The item(s) you wish to exchange
3. The reason for the exchange

We will promptly send you a replacement after you have returned the damaged or defective item. You will not be charged any additional shipping or handling fees for replacement shipments.

>Other exchanges

In the unlikely event that we make a mistake in your order, please notify us via e-mail at Support to request instructions and a Return Authorization Number.

In your message, be sure to include:

1. Your order number
2. A description of the error

You will not be charged any additional shipping or handling fees for exchange shipments resulting from our mistake.

Returns:

Within 30 days of receipt of your order, you may return any piece of jewelry in its original packaging and condition for a full refund (less shipping and handling charges).

E-mail Support to request return instructions and a Return Authorization Number.

In your message, be sure to include:

1. Your order number
2. The item(s) you wish to return
3. The reason for the return

Be sure to send your return via an insured carrier. Picture That Designs is not responsible for lost returns.

Please allow 3 weeks for domestic (US) returns to be processed, or 4-6 weeks for international returns.

If you do not receive credit for your return within the time frames shown above, please trace your return shipment using the tracking number provided to you by the shipper when you shipped the package. If the tracking information indicates that Picture That Designs has received the package, please notify Support as soon as possible. Be sure to include your order number in your message.

Returns without a Return Authorization Number will not be accepted.

Thank you in advance for complying with our return and exchange policy. We appreciate your business!

Still Have a Question?

We value your time and your business. For fastest service, please use the e-mail link below. All inquiries will be answered promptly!

E-mail: info@picturethatdesigns.com

Or, you may call:

Local and Outside of U.S.: (954) 923-3447

If you are unable to reach a live operator, please leave your name and phone number (including area code) and a customer service representative will return your call as soon as possible.

Regular Mail:

Picture That Designs
Post Office Box 220950
Hollywood, FL 33020-0950